ERIK'S SHIPPING
INFORMATION

ERIK'S offers free shipping on most orders over $99. Free shipping is applied to your order total after any promotions, credits, coupons, and other discounts are applied. Some exclusions to free shipping apply including oversized and overweight items (ex. select bikes, indoor cycles, and car racks) and orders to Alaska and Hawaii. Other exclusions may apply. If your order qualifies, at checkout free shipping will be pre-selected.



Have questions? Chat with one of our Gear Experts.

GENERAL SHIPPING POLICIES

At ERIK'S, we strive every day to make sure you are 100% satisfied with your order. That includes making sure your order arrives quickly in great condition. This page contains information on our shipping processes. If your order was damaged or lost in shipping, please scroll to the bottom of this page.

We try to ship all orders within 24 hours of the order being placed (Mon-Fri). For orders placed on weekends or public holidays, we aim to ship within 24 hours of the next business day. With that said, there are times when there are delays in shipping orders. The most common instances of this are:

  • Shipping Bikes that require extra time to prepare for shipping
  • There are many items that are only stocked at our stores. In most instances, we can still ship within our specified time frame, but in some cases, this may cause an additional delay. We will work to make sure we fulfill your order in a timely manner.
  • We reserve the right to cancel an order if it contains a large number of items that need to ship from different locations

TRACKING YOUR ORDER

Every shipment we send receives full tracking information so you can follow the shipment status of your order. The tracking number will be emailed to you once your order ships.

To ensure your order arrives safely to your door, we strongly recommend signing up for the FREE FedEx Delivery Manager®. This will allow you to:

  • Track Packages and Get Alerts on the status of your shipment
  • Added security with the option to pick-up your package from thousands of convenient locations
  • Increased convenience by allowing you to schedule specific delivery windows or deliver to a different address*
Click here to sign up! https://www.fedex.com/en-us/delivery-manager.html

SHIPPING METHODS

Being honest and upfront about shipping is important to us. ERIK'S offers free on most orders over $99. There are some exclusions to free shipping including oversized and overweight items (ex. select bikes, indoor cycles, and car racks) and orders to Alaska and Hawaii. For items that do not qualify for free shipping, and for orders under $99, you can choose whichever FedEx service fits your needs. Before you finalize your order, you will have the ability to select the specific FedEx Shipping Service and the site will show you accurate shipping costs for each method.

Products that qualify for Free Shipping are marked with a 'Free Shipping' tag on both the search page as well as the product page. For items that qualify for Free Shipping, we will use the most cost effective shipping method for that specific item. That includes (but is not limited to):

  • FedEx Ground Shipping
  • USPS Priority Shipping
  • USPS Flat Rate Shipping
  • USPS First Class Mail
  • USPS Parcel Post (it is very rare that we use this method and it is usually reserved to bikes shipping to APO/FPO boxes where we have no choice due to package dimensions)

While shipping carrier delays are not common, ERIK'S is not responsible for an order arriving later than the estimated shipping arrival date that is due to a carrier delay.

BUY ONLINE, PICK UP IN STORE

Most bikes we sell are professionally assembled and quality checked before shipping. Everything we do is to ensure your bike is in perfect condition when you receive it and you have the best experience with ERIK'S. Check out more reasons why you should buy from ERIK'S here.

Please Note: We are not allowed to ship select bikes. But don't worry! We have tons of bikes we can ship to you. View them here.

SHIPPING DAMAGE, MIS-SHIP, AND LOST SHIPMENT INFORMATION

At ERIK'S, we do our best to package every order so it arrives to you in great condition, but occasionally items are damaged, lost during shipping, or mis-shipped. This section provides important information on what to do in the event of one of these:

General Shipping Issues

While we will do everything we can do resolve any shipping issues that occur, there are some situations that are outside of our control and we cannot be held liable for. Including, but not limited to:

  • Any weather or 'Act of God' related shipping delays
  • Any costs involved in fixing lost/damaged/mis-shipped items other than to US shipping addresses. Most Importantly: We only ship to US addresses. If you then forward that item on to a different country, we are not able to assist with damages or issues until the item is back at the US addressed we shipped it to
  • Any costs outside of direct product or shipping issues

Shipping Damage and Mis-Ship

If your order has been damaged in shipping, or an item is different than what you ordered, please fill out the form below with as much detail as possible following these policies:

  • You must notify us within 7 business days of delivery for us to be able to file a claim with our carriers
  • You must retain all packaging materials and as much as possible, keep the item in the condition it was delivered to you
  • ERIK'S is not able to provide compensation for your time, labor or any other cost that may have been incurred as a result of shipping damage
DAMAGED OR MIS-SHIPPED FORM

Lost Shipment

  • Please reach out to our support line with your order number so we can assist you further.

We will respond to all Claims within 2 business days and will work with our carriers to resolve the issue as quickly as possible.