• WARRANTY
    INFORMATION

As a fully authorized dealer for all of the brands we sell online, any new product you purchase is backed by the Manufacturer's Warranty. If you have an item that is damaged and you believe it should be covered by the Manufacturer's Warranty, please read this page carefully.

WARRANTY POLICY

  • Manufacturer's Warranties only cover Manufacturers Defects. If your item is damaged due to misuse, normal wear and tear, or abuse, it will not be covered by Warranty
  • The evaluation of the warranty is at the discretion of the Manufacturer

IN-STORE WARRANTY INFORMATION

If this is regarding a product you bought new at one of our retail stores, please bring the item to your local ERIK'S. Click here for our store finder.

ONLINE WARRANTY INFORMATION

If this is regarding a product you bought new online from ERIK'S Webstore, fill out the Warranty Evaluation Request below. We will respond to all Warranty Evaluation Requests within 2 business days, and will work with the Manufacturer to resolve the issue as quickly as possible. Depending on the situation we can issue a full refund, repair or replace the item. This procedure is only for orders placed online.

RECALL INFORMATION

Here you will find a list of current recalls related to product that Erik's stocks or has stocked in the past.

SHIPPING NOTE

  • The customer is liable for shipping charges to get the damaged item back to ERIK'S or the Manufacturer
  • For approved warranty claims, ERIK'S will cover the shipping to return the item to you

ONLINE WARRANTY EVALUATION FORM

For warranty questions:

Text With A Human: 952-243-5476
Live Chat: Click the chat icon in the lower righthand corner of this screen.
Phone: 952-351-9148
Email: braintrust@eriksbikeshop.com
Store: Find A Store
Toll Free: 877-885-2453

ABOUT ERIK'S

Erik was only 13 when he started ERIK'S in 1977. His first bike, a hand-me-down from an older family member, sparked his interest in bikes. With entrepreneurial spirit, and the money he saved from his job as a paperboy, Erik began his business. ERIK’S Bike Board Ski has grown into the Midwest’s leading bike, snowboard & downhill ski retailer. We are passionate about our sports & experts on all the gear we carry! Learn more about ERIK’S History.